As a manufacturing company, we pay close attention to the use and handling of our resources. Should the rare case of a defect or error occur in your Auer Signal product, defective devices will be checked by our in-house production and engineering department and repaired as a matter of priority. It is our special concern to repair products and only replace irreparable products with new devices.
How does the complaint process work for a defective product?
Please distinguish the procedure for a complaint according to whether you are a contractual partner of Auer Signal or have purchased the product from one of our contractual partners.
You are not a contractual partner
In the event of a complaint, please contact the contractual partner through whom you purchased our product. This partner will contact us directly and start the complaint process.
You are a contractual partner of Auer Signal
Please send a detailed description of the complaint to our Customer Service (office@auersignal.com). If possible, also attach a photo and/or video of the defect described. Then send the defective device back to us.
As soon as the product arrives at our headquarters, we initiate the complaint process internally and specify the procedure individually per case. Our in-house production and engineering department will inspect the device for the damage. The further procedure depends on the defect and on each case. In the event of a legitimate complaint within the warranty period according to our General Terms and Conditions, Auer Signal reserves the right to replace, repair or to refund the purchase price of the product. Individually agreed terms and conditions are excluded from this.
ISO certified since 1999
A key component of ISO 9001 certification includes customer satisfaction, which is determined, among other things, by the number of complaints as well as the duration of processing. Auer Signal has been ISO 9001 certified continuously since 1999. For more than 20 years we have been working on the optimization, further development and improvement of our processes. Long-term partnerships and satisfied customers confirm our daily actions.
